At Hanzo Host we pride ourselves on both the quality of our product and the our quality of service. If, however, you have opened your hosting account with us but feel that you would prefer to host elsewhere then we do offer a the option to new customers of a full refund at any time within the first 30 days of your contract with us.

Please refer to our full "Terms of Service" document for full details of our commitment to providing a 1st class service.

These are the Webhosting Terms of Service of Hanzo Host Internet Services (Hanzo Host). All webhosting clients of Hanzo Host agree to abide by these policies. Hanzo Host reserves the right to change and update these policies as it sees necessary.


Access to the network and services of Hanzo Host Internet Services, granted to the undersigned (the Customer) is subject to the following terms and conditions:

1. Hanzo Host's Liability

Hanzo Host makes no warranties of any kind, expressed or implied, for the service it is providing. Hanzo Host also disclaims any warranty of merchantability or fitness for a particular purpose. Hanzo Host will not be responsible for any damages the Customer may suffer. This includes loss of data resulting from delays, non-deliveries, mis-deliveries or service interruptions caused by the negligence of the Customer or of Hanzo Host, errors or omissions, or due to inadvertent release or disclosure of information sent by the Customer.

2. Content and Acceptable Use

Hanzo Host exercises no control over, and cannot be held liable for, the content of the information passed through its network. Hanzo Host's services may only be used for lawful purposes. Unauthorized transmission or storage of any information, data or materials in violation of any law or regulation of the United States, any state thereof or the Customer's business location is expressly prohibited. This includes, but is not limited to, material which is copyrighted or protected by trade secret. The Customer agrees to indemnify and hold harmless Hanzo Host from any claims (including Hanzo Host's attorney fees) resulting from the Customer's use of service which damages the Customer, or any other party or parties. The customer also understands that this product is not intended for hosting content of a mature nature. The Customer also agrees to follow the Acceptable Use Policies (AUP) of Hanzo Host, as now in existence and as they may be amended from time to time, displayed prominently in electronic form at http://HanzoHost.com/contact/aup.php, and incorporated herein by reference as if reprinted in full. The customer agrees, when accessing another network through Hanzo Host's network, to abide by the rules of that network as well.

3. Payment and Contingencies

Payment is due by the date indicated on the invoice. ANY CHANGES OR ALTERATIONS OF THIS SCHEDULE MUST BE SET FORTH IN WRITING AND SIGNED BY THE CLIENT AND BY AN AUTHORIZED REPRESENTATIVE OF Hanzo Host. Accounts are in default if not received by the due date indicated on the invoice. If the Customer fails to make payment by the date indicated on the invoice, or if payment is returned to Hanzo Host unpaid, Customer is immediately in default and subject to a returned payment charge of $50 dollars from Hanzo Host. Accounts unpaid after the due date indicated on the invoice may have their service interrupted. Such interruptions do not relieve the Customer from the obligation to pay the monthly account charge. Accounts in default are subject to an interest charge of 1.5 percent per month, or the Customer's state's or country's legal maximum allowable rate, whichever is less. If the Customer defaults, the Customer agrees to pay Hanzo Host its reasonable expenses incurred in enforcing its rights under these terms and conditions, including attorney and collection agency fees. An act of default accelerates payments to be due immediately, as credit is no longer being extended.

4. Other Agreements and Assignment Rights
These terms and conditions supersede all previous representations, understandings or agreements, and shall prevail notwithstanding any variance with terms and conditions of any order submitted. Hanzo Host also reserves the right to use subcontractors of its choice or to assign the active account to another entity.

5. Determination of Outage Credits
An "outage" is defined as a disruption of normal network data throughput capacities, outside of reasonable and expected variances. An outage, for the purposes of "outage credits," may not include:
a. Normal periodic but scheduled maintenance time performed by Hanzo Host for the purposes of upgrading or maintaining its network.
b. Internet or network problems external to the Hanzo Host network and beyond its direct control.
c. Issues related to specific Internet Service Providers, Network Access Points (NAPs) or Internet Routes. These will be dealt with through the normal Hanzo Host Network Operations troubleshooting process and handled on an individual basis.
The Customer will pay 100 percent of the full monthly connection fee regardless of any "outage" time, unless the outage time meets the following criteria. If there is more than thirty (30) consecutive minutes of outage, or a total of sixty (60) minutes of outage time on any given day, the Customer will receive a credit on the Customer's bill equal to that day's fee, defined as the monthly fee divided by the number of days in the month in which the outage occurred.

6. Service Maintenance

a. Except as otherwise agreed, Hanzo Host shall exercise reasonable efforts to achieve restoration of service, in the case of an outage as above defined, as quickly as is feasible, provided the Customer expressly acknowledges that Hanzo Host is not, in the case of any outage of any length, liable for any restitution to the customer beyond the granting of outage credits as delineated above. If Hanzo Host investigates an outage at the Customer's request and determines the outage to be the responsibility of the Customer, the Customer may be billed for the Hanzo Host employee(s)' time at Hanzo Host's then-current rate.

b. The Customer explicitly agrees that Hanzo Host may, without prior Customer approval, use any subcontractor that Hanzo Host chooses for installation, maintenance or other services under obligation to Hanzo Host under this agreement. Use of any subcontractor does not relieve Hanzo Host of any of its obligations as set forth in this Agreement.

7. No Liability or Right to Cancel for Acts or Omissions Beyond Hanzo Host's Control

Hanzo Host shall not be liable for, nor shall any customer be entitled to cancel its contract, because of any outage or downtime resulting from any failure of performance or equipment due to causes beyond its control, including but not limited to: acts of God, fire, flood or other catastrophes; acts or omissions of third parties; any law, order, regulation, direction, action, or request of the United States Government, or of any other government, including state and local governments having or claiming jurisdiction over Hanzo Host, or of any department, agency commission, bureau, corporation or other instrumentality of any one or more of these federal, state, or local governments, or any civil or military authority; national emergencies; insurrections; riots; wars; unavailability of rights-of-way or materials; or strikes, lock-outs, work stoppages, or other labour difficulties.

8. Cancellation Procedures for Customers Within Right to Cancel

Customer explicitly agrees that while Customer has an active contract with Hanzo Host, Customer may not terminate its contract. Customer may cancel account once Customer's contract has lapsed by providing Hanzo Host thirty (30) days' written notice of service termination. Customer may provide this notice up to thirty (30) days prior to contract termination if Customer wishes to discontinue service when Customer's contract lapses. Without notice, Hanzo Host will consider Customer to be on a month-to-month contract extension.
Questions about these Terms and Conditions or other account matters should be directed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it via electronic mail.